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Create constancy of purpose for improvement
of products and service
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Adopt a new philosophy; we are in a new economic age
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Cease dependence upon inspection as a way to achieve quality
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End
the practice of awarding business based on price tag
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Constantly improve the process of planning,
production, and service this system includes people
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Institute training on the job
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Institute improved supervision (leadership)
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Drive out fear
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Break down barriers between departments
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Eliminate slogans/targets asking for increased productivity without providing methods
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Eliminate numerical quotas
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Remove barriers that stand between workers and their pride of
workmanship; the same for all salaried people
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Institute programs for education and retraining
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Put all emphasis in
the company to work to accomplish the transformation
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