Armand V. Feigenbaum

Feigenbaum's Eight Stages of the Industrial Cycle

  1. Marketing

    2. Marketing evaluates the level of quality which customers want and for which they are willing to pay.

  2. Engineering

    3. Engineering reduces the marketing evaluation to exact specifications.

  3. Purchasing

    4. Purchasing chooses, contracts with, and retains vendors for parts and materials.

  4. Manufacturing Engineering

    5. Manufacturing engineering selects the jigs, tools, and the processes for production.

  1. Manufacturing Supervision and Shop Operations

    2. Manufacturing supervision and shop operators exert a major quality influence during parts making, subassembly, and final assembly.

  2. Mechanical Inspection and Functional Test

    3. Mechanical inspection and functional test check conformance to specifications.

  3. Shipping

    4. Shipping influences the caliber of the packing and transportation.

  4. Installation and Service

    5. Installation and produce service help ensure proper operation by installing the product according to proper instructions and maintaining it through service.

      

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Last Modified: June 28, 2007